Audio
- First thing to check is if you have enabled permission for AlphaNow to use your mic in your browser settings
- Also check that your browser version is up to date. If it’s not, update to the latest version.
- If you already have microphone permissions enabled and are using the latest browser version, you can try refreshing the browser page
- If that doesn’t work, try leaving the session and rejoining
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution
- First try to refresh the browser page
- Also check that your browser version is up to date. If it’s not, update to the latest version.
- If that doesn’t work and you are using the latest browser version, try leaving the session and rejoining
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit an issue to our team. We will look further into the issue and update you on a resolution
Video
- First thing to check is if you have enabled permission for AlphaNow to use your camera in your browser settings
- Also check that your browser version is up to date. If it’s not, update to the latest version.
- If you already have camera permissions enabled and are using the latest browser version, you can try refreshing the browser page
- If that doesn’t work, try leaving the session and rejoining
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution
- First try to refresh the browser page
- Also check that your browser version is up to date. If it’s not, update to the latest version.
- If that doesn’t work and you are using the latest browser version, try leaving the session and rejoining
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution
Broadcasting
- First, wait 10-20 seconds to see if the video will load as depending on internet speed, the video may take longer to start for some
- Also check that your browser version is up to date. If it’s not, update to the latest version.
- If the video still isn’t loading or playing and you are using the latest browser version, try refreshing your browser page
- If that doesn’t work, try leaving the session and rejoining
- If that doesn’t work, please verify if you have good internet download speed using a speed test like https://www.highspeedinternet.com/tools/speed-test. If your internet speed is not strong, then try to improve your internet connection and moving closer to the internet router
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution
Login
- First make sure there aren’t any extra spaces you put after your email when you entered it in the login page
- Check that the email you are using is the same one that you have provided to your Alpha organizer.
- If it is the same one, please reach out to your Alpha organizer and check that they have correctly entered your email into AlphaNow
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution
Please click on the Reset password button below the password field. Enter in the email that you provided to your Alpha organizer. You will receive an email with a link to setup a new password within a few minutes
- Try checking your email inbox or spam folder for an email from [email protected] which contains a link to setup your password. When you became an admin or host user, this email was sent.
- If you can’t find the email, please click on the ‘Reset Password’ button below the password field. Enter in the email that you provided to your Alpha organizer. You will receive an email with a link to setup a new password within a few minutes
The Alpha ID is an ID that is a unique identifier for your Alpha course and helps route you to the correct Alpha. Each Alpha ID has a list of email addresses that are allowed to have access to the course, which your organizer would have added the email you provided to this list. Then your Alpha organizer should have provided you with this ID. If not, please reach out to your organizer to obtain the ID
Waiting Room
- First try to refresh the browser page
- If that doesn’t work, try leaving the waiting room and going back to the dashboard. Then try rejoining the Alpha and see if you can now go straight to the session
- If none of the above methods resolved your issue, click on the chatbot in the bottom right corner of this page, and submit a bug to our team. We will look further into the issue and update you on a resolution